Privacy Policy

Effective Date: 7 July 2025

At Alevate, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or purchase our products.

By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information you provide directly to us and data automatically collected when you use our Services.

Information you provide:

  • Name, email address, shipping address, and phone number

  • Payment information (processed securely via third-party providers)

  • Messages or inquiries sent to our customer support team

Information collected automatically:

  • IP address and device information

  • Browsing behavior on our website (pages visited, time spent, etc.)

  • Cookies and similar technologies (see Section 6)

2. How We Use Your Information

We use your information to:

  • Fulfill and deliver orders

  • Process payments securely

  • Respond to customer service inquiries

  • Improve our website and user experience

  • Send you order updates, promotions, and newsletters (you can opt out anytime)

3. Sharing Your Information

We do not sell your personal information. We only share your data with trusted third-party partners for limited purposes:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping and logistics providers

  • Email marketing services (only if you've subscribed)

  • Analytics services (e.g., Google Analytics)

Each partner is required to protect your data and use it only for the intended purpose.

4. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information

  • Request a copy of the data we hold about you

  • Opt out of marketing emails at any time by clicking "unsubscribe" at the bottom of any email

To make a request, email us at [privacy@alevate.com].

5. How We Protect Your Data

We take data protection seriously. We implement industry-standard security measures, including:

  • SSL encryption

  • Secure servers and restricted access

  • Compliance with applicable privacy laws

While we do our best to protect your data, no system is 100% secure. We encourage you to use strong passwords and take precautions when using online services.

6. Cookies

We use cookies to improve your experience, remember your preferences, and analyze traffic. You can control or delete cookies through your browser settings.

By using our site, you consent to our use of cookies.

7. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child under 13, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or a notice on our website.

The "Effective Date" at the top of this page will always reflect the latest version.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, reach out to us at:

📧 Email: [privacy@alevate.com]
📍 Address: [Your Company Address]