Effective Date: 7 July 2025

We’re committed to delivering Alevate products quickly and reliably, no matter where you are.

1. Shipping Locations

We currently ship to [list of countries or regions, e.g., “Malaysia, Singapore, and selected international destinations”]. If your location isn’t listed during checkout, feel free to contact us for options.

2. Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays). You’ll receive a confirmation email once your order has been shipped.

3. Shipping Times

Estimated delivery times:

• Domestic (Malaysia): 2–5 business days

• International: 7–14 business days (varies by location and customs)

Please note: Delivery times may be affected by external factors like customs delays or courier service disruptions.

4. Shipping Fees

Shipping rates are calculated at checkout based on your location and order size. We may offer free shipping on qualifying orders or during special promotions — check our homepage or subscribe to our newsletter for updates.

5. Order Tracking

Once your order ships, you’ll receive a tracking number via email. If you don’t receive one within 3 business days, contact us at [support@alevate.com].

6. Delivery Issues

If your package is lost, delayed, or arrives damaged, please contact us immediately. We'll work with the carrier to resolve the issue and make it right.

Return & Refund Policy

Effective Date: [Insert Date]

We want you to love your breathing experience with Alevate. If you're not fully satisfied, we're here to help.

1. Return Eligibility

You may return your order within 14 days of delivery if the item is:

• Unused and unopened

• In its original packaging

• Accompanied by proof of purchase

Due to hygiene and safety reasons, we cannot accept returns of used or opened strips.

2. How to Start a Return

Email us at [returns@alevate.com] with your order number and reason for return. We’ll guide you through the next steps, including the return address.

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

3. Refunds

Once your return is received and inspected, we’ll issue your refund to the original payment method within 5–10 business days. You’ll receive a confirmation email once your refund is processed.

Shipping costs (if any) are non-refundable.

4. Exchanges

We currently do not offer product exchanges. If you received a defective or incorrect item, please contact us and we’ll replace it free of charge.